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GoZone FAQs
Click on what you'd like to find out more about:
1.
Installing the GoZone software
How do I install the GoZone software?
How do I know if the GoZone software is installed correctly?
The software won’t install on my computer. Why?
How do I uninstall the GoZone software?
Once I install the software, can I only upload my steps from that particular computer?
2.
Activating the GoZone
How do I activate my GoZone?
I have lost my GoZone and received a new one. How do I activate my replacement GoZone?
3.
Uploading the GoZone
How do I upload my steps?
I have uploaded my steps but they are not appearing on my LifeZone Logbook page. Why?
How often should I plug in my GoZone to upload?
4.
Using the GoZone
How can I tell how many steps I took?
How can I tell how far I went?
How can I tell how long I was moving for?
How can I tell how many calories I burned?
5.
Learning about the GoZone
How should I care for my GoZone?
Where should I wear my GoZone?
Does the GoZone work if I am riding my bike?
What is the memory limit on the GoZone? Will I lose steps beyond that limit?
Does my GoZone have a warranty?
What is the difference between resetting my GoZone and uploading my steps?
I’ve lost my GoZone. Can I use my co-worker’s spare GoZone that is not being used?
If I lose my GoZone, can someone else use it to access my personal information?
6.
Troubleshooting the GoZone
Why is the GoZone not counting my steps?
Why is the GoZone not uploading my steps?
There is an error message when trying to upload my steps
My GoZone is dim or showing strange characters
How do I replace the GoZone’s battery?
How do I set my stride length?
How do I set the time on my GoZone?
How do I set my weight on my GoZone?
7.
Using the LifeZone logbook
How do I view my steps on the Virgin Life Care website?
How do I set my step target?
Additional features in the LifeZone logbook
How do I receive new/ updated meal and exercise plans?
8.
Challenges
What is a challenge?
How do I sign up for a challenge?
How do I check how I am doing in the challenge?
How do the teams work?
Can I change teams or withdraw from the challenge once it has started?
Can someone be removed from the team?
What is the chat box?
Somebody is abusing me on the chat box! What can I do?
Can you keep people from cheating in a Challenge?
Why is there a maximum amount of daily steps in my Challenge?
Can you help me contact my team members?
How do I see how well I have done in the challenge?
GoZone FAQs