Virgin Life Care (Pty) Limited

Registration Number: 1999/007457/07

Manual prepared in accordance with section 51 of the Promotion of Access to Information Act, No. 2 of 2000("the Act").

Part I

[Information required in terms of section 51 (1)(a) of the Act]

Part II

[Information required in terms of section 51 (1)(b) of the Act]

In terms of section 10 of the Act, the South African Human Rights Commission is required to compile and publish a guide containing such information, in an easily comprehensible form and manner, as may be reasonably required by a person who wishes to exercise any rights contemplated in the Act. Government Notice R187 of 15 February 2002 details how the guide should be made available. The guide is available on the website of the South African Human Rights Commission, under the link that says "publication":

The South African Human Rights Commission

[Information required in terms of section 51 (1)(c) of the Act]

No notice in terms of this section has been published. Certain records are however freely available on the Company's website.

Part IV

[Information required in terms of section 51 (1)(d) of the Act]

Records are kept in accordance with the following legislation:

Human Resources
Basic Conditions of Employment Act, 75 of 1997
Compensation for Occupational Injuries and Diseases Act, 130 of 1993
Labour Relations Act, 68 of 1995
Occupational Health and Safety Act, 85 of 1993
Unemployment Insurance Contribution Fund Act, 4 of 2000
Unemployment Insurance Fund Act, 63 of 2001
Skills Development Levy Act, 9 of 1999

Finance
Companies Act, 61 of 1973
Income Tax Act, 58 of 1962
Value Added Tax Act, 89 of 1991

Other
Customs and Excise Act 91/94

[Information required in terms of section 51 (1)(e) of the Act]

General Documents
leases; rental or HP agreements; sale agreements; internal and external
correspondence; monthly management accounts; insurance contracts; financial
statements; newspapers/magazine clippings; registered trade marks or patents

Purchasing documents
contracts with suppliers; receipts and invoices

Operations documents
relating to various aspects of health maintenance and pricing schedules

Information technology records
software manuals and installation instructions; licensing documentation;
maintenance agreements

Human Resources Documents
Employment contracts; independent contractor agreements; conditions of
employment, disciplinary procedures

Part VI

[Information required in terms of section 51 (1)(f) of the Act]

No additional information has to date been prescribed in terms of this section. The Minister of Justice and Constitutional Development has not made any regulations in this regard.

Part VII

Requests for records

The Act requires that requests for records must be made in the prescribed form, which can be found at www.sahrc.org.za, or www.doj.gov.za. The form is also available at the contact addresses.

A request must be sent to the contact address or to the fax or e-mail address listed, and the request must be made to the head of the body.

Sufficient detail must be provided in the request from to enable the head of the Company to easily identify:

• The record required
• Which form of access is required
• The right that is sought to be exercised or protected
• How the requester wishes to be informed
• Why the information requested is required for the exercise or protection of the right.

If a request is being made on behalf of another person proof must be submitted of the capacity in which the requester is making the request.

The request for a record will be responded to within 30 days of receipt of the request. Please note that a request may be refused on the grounds contained in the Act.

The Act requires the Head of the Company in certain circumstances to notify the requester to pay the prescribed request fee, before further processing the request. A request for personal information about oneself is not subject to a request fee. If the request for access to a record is granted, payment of a further access fee may be required for any reasonable time required in excess of the prescribed hours for reproduction, search and preparation of the record. The fee that the requester must pay to a private body is R50. The requester may lodge an application to the court against the tender or payment of the request fee. After the head of the private body has made a decision on the request, the requester must be notified in the required form. The prescribed fees are available at www.sahrc.org.za, or www.doj.gov.za.

Part VIII

Availability of manual

This manual can be found on the Company's website at www.virginlifecare.com and is available for inspection, free of charge, at the offices of the Company. It has also been submitted to the South African Human Rights Commission and published in the Government Gazette.